Refund Policy

At "Esthereal" customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos or video proof. Our team will review the issue and arrange a replacement or full refund to ensure a smooth and trustworthy shopping experience.

To qualify, items must be unused, in original packaging, and in resellable condition. Once the returned item is received and inspected, refunds are processed within 5–7 working days. Delivery charges are non-refundable.

Contact Information

📞 Call: 03121629225
💬 WhatsApp: +971524519711
📧 Email: helpesthereal@gmail.com